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Investor Services Centres (ISCs):
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The role of ISCs involves acceptance of applications from investors/distributors/AMC, processing of service requests, document scrutiny, time stamping of application, processing of application, issuance of SOA, attendance to customer queries, acceptance of KRA application etc. For all the cheques received along with the purchase applications, banking will happen on T+1 in the respective banks through Cash Management System (CMS) as well as through any other transfer mode as agreed upon by the AMCs.
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Transaction Points (TPs):
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TPs will accept the applications from investor/distributors/AMC , service request,Document
Scrutiny, Time Stamping of Application, Process of Application ,Issuing SOA, Attending
Customer Queries ,Accepting KRA application etc. For all the cheques received alongwith
the purchase applications banking will happen on T+1 in the respective banks/value
in CMS as well transfer mode as agreed by the AMCs
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Limited Transaction Points (TP lite):
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The role of TPs involves acceptance of applications from investors/distributors/AMC, processing of
service requests, document scrutiny, time stamping of application, processing of application, issuance
of SOA, attendance to customer queries, acceptance of KRA application etc. For all the cheques received
along with the purchase applications, banking will happen on T+1 in the respective banks through Cash
Management System (CMS) as well as through any other transfer mode as agreed upon by the AMCs.
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Collection Centres (CC):
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CC will counter function for investor service from 12.00 PM to 3.00 PM. The CC will
accept only the application and service request. The collected application and service
request will be processed at the nearest CSC. For these transactions, cheque will
be banked by the respective CSC.
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