Investors are entitled to make a compliant in writing, orally or telephonically directly to Shriram PMS. Investors that are serviced by their independent advisors or distributors can also raise their complaints through their advisors and distributors.

It is mandatory for the investor having grievance to take up the matter directly with Shriram PMS at first place.

For complaints related to PMS the investors can directly reach Shriram PMS through email at :grievance@shriramamc.in

Investors can contact Shriram PMS through telephone at: +91 2269473443

504 Meadows Sahar Plaza Andheri Kurla Road, 
JB Nagar Andheri East, Mumbai- 400059, 
Maharashtra, India

Shriram PMS shall endeavour to redress the Investor complaint(s) within 21 (twenty-one) calendar days from the date of the receipt of the complaint by Shriram PMS.

If Investors are still not satisfied with the response from Shriram PMS, they can lodge their grievances with SEBI at https://scores.sebi.gov.in/scores-home/  or may also write to any of the offices of SEBI or contact SEBI Office on Toll Free Helpline at 1800 266 7575 / 1800 22 7575. The complaint shall be lodged on SCORES within one year from the date of cause of action, where the complainant has approached Shriram PMS, for redressal of the complaint and

• Shriram PMS has rejected the complaint or.
• The complainant has not received any communication from Shriram PMS or.
• The complainant is not satisfied with the reply received or the redressal action taken by Shriram PMS.

SCORES may be accessed through SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
https://apps.apple.com/in/app/sebiscores/id1493257302

Alternatively, the client can directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Portfolio Manager is not satisfactorily resolved or at any stage of the subsequent escalations mentioned above.  The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in SCOREs guidelines or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law
After exhausting all aforementioned options for resolution, if the client is not satisfied, they can initiate dispute resolution through the Online Dispute Resolution Portal (ODR) a https://smartodr.in/login